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"Profit and growth is stimulated mainly by the loyalty of the customers. Loyalty is the direct result of customer satisfaction. Satisfaction is affected by the value of customer service. Ñược values created by the productivity of employees. The employee's loyalty control mobiphone operation productivity and loyalty as a result of the ñược staff satisfaction. Employee satisfaction ñược mainly created from high quality support of ñạo leader and the Organization's policy is that it allows employees to bring ñến the good results for our customers. " 2
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