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Regression analysis was performed with 5 independent variables include reliability, ability to meet, the empathy, the guarantee and the tangible elements and 1 dependent variable is your satisfaction. The value of the independent variable and the dependent variable is calculated based on the process of calculating the number of human factors analysis stage. Regression analysis is done by the Enter method, these variables are put in at once to select filter on the type of the variable criteria have Sig. > 0.05. Regression analysis results are presented in the following ởbảng:
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