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From traditional restaurants to fast food shops and especially with the Vietnam officially becomes a member of WTO, this market has seen very strong development, accompanied by businessmen other brands such as: BBQ is a brand of fast food from Korea, Jollinbee come from the Philippines, Pollito's coming from India and Pizza Hut, one of the giants in the field of fast food has officially entered Vietnam. With the number of fast food outlets so many customers will have more choices. how to retain old customers and attract new customers? thus improving product quality, service quality customer satisfaction is essential. aware of the importance of this issue, so I chose this theme: "Measuring customer satisfaction for the quality of service at Pizza Hut fast-food restaurant in Vietnam". To do research.
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