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CONTRIBUTION OF THE SUBJECTFrom the results of studies of the subject, we can see the new Boutique business model was formulated in recent times in the world. Therefore, if the system of BigC supermarket in the city of Hanoi, the successful implementation of BigC supermarket system across the country can use this model as the basis for shaping the business activities with the other supermarkets in the same system with the same conditions.This research will help to make the strategy of BigC supermarket have a basis in the selection of the most essential solutions to improve Marketing strategy of BigC supermarket system, at the same time increase the competitiveness and to reinforce the position of BigC firmly on the market.LIMITATIONS OF THE SUBJECTWith a remarkably short time, the study focused consideration of the relationship between the 7 factors of Marketing-Mix with customer satisfaction. In fact, in addition to the factors already analysed, a number of other factors contribute to explain more quality service supermarket that customers may or may not feel like suppliers, competitors, other policies ... these issues open for further research of the author.
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