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They expressed concern for the staff and spent much time for the selection, follow-up, motivate and recognize employees.Ñơn understand the service profit chain, described that ñược ñộng and employee satisfaction will make customer satisfaction, ñược, and ñược will satisfy customer ñặt more items, from increased revenue and ñó profit for the organization. The focus of the service profit chain is customer satisfaction ñóng the role as a bridge to connect the relationship between employee satisfaction and financial performance. The service profit chain ñưa out these suggestions for administrators. Ñộ Thai and the work of staff determination ñịnh ñến customer service and the business of the Organization
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