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-Before the coming attractions from 10-15 minutes, instructors must notify to customers about the coming tour, how long time to visit, see, toilet somewhere ... Told me to be careful with guests, vendors, bring your camera, rain coat, though, suggest the sanctuary shall not be loud, wear shoes. ...-In point demonstration, guided picking appropriate location convenient for yourself and to start the demonstration (usually stand under the V or U). When the demonstration to avoid a noisy battle for the other unions and hinder. Presentation content must be clear, concise, convincing.-Usually there are two ways of presentation: from the outside in or from the inside out, we usually choose presentation from the outside in. Despite voices we must try to answer is the question W-question about points.To the restaurant:-Before going to the restaurant as long as 10-15 minutes, a guide must inform visitors about the location of the hotel, the number of tables seating ...-When to go to the restaurant, a guide to quickly find the Manager to know the location of the convoy, the initiative to table view restaurant has prepared yet, if not then invite guests to go wash your hands and then onto dinner later. At this time thanks to the staff the restaurant adjust the back benches, dishes for belied, avoiding to see the scene.-Arrange the internal table and invite your uncle, can drive into the side of the rice used before. In the meantime we have to quickly urge the staff restaurant brings the fast food. After everything was fine then the guides will use rice (Note: we should eat at the direction of the vision to the visitors)-If after the free franchise then still sit full time guide, reminds the program the next day for know.-Enlist after eating finished the guide quickly pay for restaurant (except in the case of credit transfer) and note when pay for restaurants, avoid to see.To Hotel Express:-Prior to the hotels, the Guide should through the type of guest room know, the number of people sharing a room, how much, how many single rooms, double rooms, three, four ... (usually when the group list in the company often has split the available, we only work with guests), and rooms with breakfast included or not?.-In case we go Union based, in many different hotels as convenient roads, guests would stay in hotels before will be express in advance, to avoid running in circles around the city, take time.-Inform guests remember the price of rooms before deciding to use the service. Be careful when going out, should not listen to strangers (especially should not listen to the solicitation of the UK Airport clutching that suffered "slash"). Remind the guests of the hotel when out to bring the VGA card-vist of the hotel (at the reception). From the hotel to the center of how far the hotel's services, what is famous? How dining ...-Remind visitors should submit a valid and valuable ammunition in the front desk remembered receiving receipts submitted, the furniture in the room you keep taking yourself, the hotel takes no responsibility.-When entering the hotel lobby lounges, guides the same protagonist to the receptionist to get the room and the key, the record number of rooms on the list (this step is usually not necessary, because most of the clients the delegation or perhaps the company has divided the party, available). Then take the key to the guests seated and delivered to customers. At this guide along side with the head of the delegation delivered the key up to the room and guides (if known), after both the unions took up the guidance staff should stay at least minute reception to confirm how much the room got, room rates, number of nights, and consider what customers had complained of back on or from which the learned service of kháchàkhông? How then to date on additions to the Group report (form)-If the internal bedroom hotel, the guides will get the key and divide the room so that the Manager (if there is only 1 car, guide and your share, if many cars then arrange your doctor your sleep and sleep Guide)-If the hotel does not have internal bedroom then after finishing the work quick guides hired rooms would your uncle and closest to the driver side.Check out:-On the evening of the previous day guides to inform those customers know what time, alarm time and check what time the car to roll back to the city. A guide to contact reception thanks to take alarm-Enlist instructors to sign and pay for the room (to avoid to see)-In the morning before check-out time, tour guides must be present at the reception to his customers so that when the procession down the guests are always willing to help guests as well as asking for health and good morning to quiet the mind.-After the check is complete guide to check your luggage, and ask what customers have forgotten to look back at the hotel or not, then carry the luggage out of the car and departed, the guides do not forget to say goodbye to the hotel.-On the way home
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