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The quality of Japanese experts also stressed the importance of the factor of "human factor" in creating an environment for the production of excess and Ishikawa (1985) said that the indicated quality organization characteristics through the attention to humanity, human resources education ñến interest, the happiness of employees and provide the work fun. Ishikawa insisted that effective quality control is based on the understanding of the human control mobiphone operation. This includes the satisfaction of having done a good job, the happiness away from collaborating with other people and from the development of individuals and the implementation.
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