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research yielded some practical significance. as follows:
- The results of the study can help the system of reference and have an overall view of the quality of service that customers perceive, from which businesses can help define the strategy, the development direction for them in the future.
- the system stores can identify strengths and weaknesses in the quality of their services. on that basis, set out the appropriate solutions to meet customer seminars on a better.
- The system stores can use the foundation of this research report as the basis to carry out a similar study for business operations.
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